Appointment information
Medical Certificates
The doctors at Honeycomb Health are able to provide medical certificates for your workplace if you have been unwell and unable to attend work. We realise that you are not always able to get a doctors appointment on the day that you are unwell, and unfortunately doctors are unable to legally back date medical certificates. To accommodate this, we recommend that you email the clinic at reception@honeycombhealth.com.au on the day you have tried to get an appointment. We can then provide a statutory declaration for the day you were unwell at the next available appointment. Statutory declarations are available here, and can be witnessed by any authorised signatory.
Results and Recalls
Your GP may request blood tests or imaging as part of your appointment. In general, if these results are normal and require no further follow up, an SMS will be sent to your mobile phone number reporting normal pathology/ imaging results. If you have not consented to receive electronic information, then our clinical nurse will ring you and inform you of your normal result.
If the result is very abnormal and needs urgent follow up a phone call will be made by either the GP or nurse to discuss the next steps.
Most results, however, fall in the grey zone – not urgent but not quite normal. For these results, you will receive a phone call from the nurse to make a follow-up or recall appointment. This appointment time can be changed, but not cancelled. If we are unable to contact you by phone, an email and registered letter will be sent to your address on file to ensure all reasonable steps have been made to contact you. You may request that a copy of these results be sent to an alternative GP for follow up and this may be done at the doctors’ discretion.
Cancellations
We require a minimum of 2 hours’ notice for all cancellations. Appointments cancelled within this timeframe or not attended incur a cancellation fee of 50% of the appointment fee. Please be aware that no Medicare rebate is available for this.
Fee structure
Honeycomb Health is a private billing practice. We offer a range of consultation types according to your healthcare needs. Appointments with allied health professionals within our network remain subject to their fees and policies.
Concession patients
If you hold a pension card, a Health Care Card, or find the out-of-pocket costs prohibitive, please discuss your fees with your practitioner.
Fee Reviews
Our fees are reviewed and updated each July 1st.
Our payment terms policy has changed. Please see the terms here.
Click here to read the Honeycomb Health Payment Policy. The policy outlines our payment terms & conditions you agree to when booking an appointment at Honeycomb Health.
Electronic Communications Policy
Our practice is mindful that even if patients have provided electronic contact details, they may not be proficient in communicating via electronic means and patient consent needs to be obtained and documented before engaging in electronic communication. Electronic communication includes email, facsimile and Short Message Service (SMS). Where possible, utilise the function in Best Practice that allows letters to be sent as attachments or with PINs.
Communication with patients via electronic means is conducted with appropriate regard to privacy.